United Moving & Storage Earns Heart of Quality Award for Excellence in Customer Service

United Moving & Storage has earned the distinguished Heart of Quality Award through the exceptional service of move coordinator Ashley Altenbern, recognizing excellence among a network of over 500 United Van Lines agencies.

This honor acknowledges move coordinators who achieve above-average scores in customer satisfaction while maintaining continuous employment for at least 10 months of the calendar year and receiving either a minimum of 30 returned surveys or a 20% response rate based on shipments handled.

The award evaluation weighs several critical performance metrics: 50% for overall coordination rating, 25% for availability during moves, 20% for keeping customers informed with timely follow-ups, and 5% for detail coordination.

Created to celebrate excellence among move coordinators who serve as key customer contacts, this recognition highlights the critical role these professionals play in informing, advocating for, and consulting with clients throughout the relocation process.

Altenbern’s achievement reinforces United Moving & Storage’s mission of providing stress-free, reliable moving solutions while creating emotional connections with customers during challenging transitions, ultimately fostering increased satisfaction, loyalty, and word-of-mouth recommendations.