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“More!”It was March 17, 2011. I was standing in my parents’ two- bedroom assisted living apartment. The hospice people had just left after speaking with Dad. In the room with me were Mom, Barb, my sister Rita, and my daughter Mindy, who happened to be home from university for spring break.Dad knew what hospice meant. …

Relationships still matter more than algorithms

Business is changing quickly. Artificial intelligence is reshaping workflows. Algorithms determine what people see online. Marketing strategies are increasingly driven by data, automation and optimization. Companies can target audiences with extraordinary precision. Content can be generated in seconds. Customer behavior can be tracked in real time. All of that matters. But amid all the technological …